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COVID-19At Home Collection Kits

Learn everything you need to know about your Switch Health At Home Collection Kit. Please watch the instructional video.

Watch Video

In collaboration with the government of Canada and public health authorities, Switch Health is proud to offer At Home Collection Kits for all international travelers into Canada.

Switch Health’s COVID-19 At Home Collection Kits offer a convenient option for testing at home. Switch Health’s At Home Collection Kits are powered by ASMO, our proprietary results reporting and telehealth platform. ASMO integrates directly with laboratory partners to ensure timely and secure results. Patients can self-swab with confidence through the oversight of a Switch Health healthcare worker on ASMO’s telehealth platform.

All Travelers

As of February 21, 2021, at 11:59 p.m. ET, all travellers, with limited exceptions, whether arriving by air or land, will also be required to:

  1. Submit their travel and contact information, including a suitable quarantine plan, electronically via ArriveCAN before boarding their flight or crossing the border;
  2. Take a COVID-19 molecular test on arrival; and
  3. Take a COVID-19 molecular test later during their quarantine.

As of April 22, 2021 at 11:59 p.m. ET, travellers are required to take a test on Day 8. If your arrival was prior to April 23, 12 a.m. ET, you are required to take your test on Day 10. This is a Government of Canada mandate and Switch Health does not have the ability to reschedule your test from Day 10 to Day 8.

Travelers arriving by air

Travellers arriving by air will be tested on-site at international airports and will be given a Day 8 at home collection kit.

Travelers arriving by land

Travellers arriving by land will either (1) be tested at the land border and given a Day 8 at home collection kit or (2) given a Day 1 and Day 8 at home collection kit.

Instructional Video

The video is available in English, French, Spanish, Cantonese, Mandarin, Arabic, Portuguese, Hebrew, Russian, Hindi, Punjabi and Urdu. Select from the drop down list.

Subtitles are available in English, French, Spanish, Chinese (Traditional), Chinese (Simplified), Arabic, Portuguese, Hebrew and Russian. Select by clicking the "CC" button on the bottom right of the player.

Download the Instruction Manual as a PDF

Download
The ASMO Portal

Switch Health’s proprietary patient portal, ASMO, provides a quick and accessible option for patients to review and receive results directly from the lab. ASMO sends an SMS text message and/or email to the patient when results are ready to review. ASMO’s telehealth platform allows patients to connect with a Switch Health healthcare worker for self-collection of nasal specimens for COVID-19 testing.

For optimal use when connected with us, we recommend using the following browser:

  • If on a desktop computer, please use Google Chrome browser.
  • If on an Android phone, please use Google Chrome browser.
  • If on an Apple iPhone, please use Safari.

If you are having trouble with ASMO, please refresh your browser. If you have trouble connecting during your telehealth call, please refresh your browser and click “Take Test”.

Ensure you allow your browser access to both your camera and microphone when connecting with us. Your browser will only ask for access to your camera and microphone ONCE.

Frequently Asked Questions

For general inquiries, who should I contact?

For general inquiries, please email contact@switchhealth.ca

For results inquiries, please email results@switchhealth.ca

For questions on home kits, please email homekits@switchhealth.ca

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.