Yes. All of our COVID-19 kits are Health Canada authorized under Interim Order.

ASMO telehealth is open 24/7.

Your Result Record for the RT-LAMP or Rapid Antigen Test Kit will be available within 45 minutes of uploading your result reading into ASMO. Your Result Record for the RT-PCR Collection Kit will be available within 48 hours after your returned specimen is received by the lab.

Please check the requirements for the country you are entering. Switch Health, Air Canada and Aeroplan are not responsible for ensuring the customer has selected the corrected test.

Yes. Dependents can be tested in the same session if they were selected prior to entering the wait room. We cannot test unannounced patients, even if they are dependents.

Switch Health Rapid Antigen Test Kits

Aeroplan Members will receive a discounted retail price and earn 500 Aeroplan points per Switch Health Rapid Antigen test kit purchased online through Switch Health, https://switchhealth.ca/en/partners/aeroplan. Each Rapid Antigen Test Kit includes two tests. In order to be eligible to earn Aeroplan points, members must enter their Aeroplan number in the appropriate field on https://switchhealth.ca/en/partners/aeroplan/ before purchasing their test kits. The discounted retail price and Aeroplan points per Rapid Antigen test kit is subject to change. Standard shipping costs are included in the price. Express shipping is available for an additional $10. Points will be credited to the member’s account within 4 weeks of purchasing the Switch Health Rapid Antigen test kit. Switch Health Test Kits are non-refundable. The Rapid Antigen test kit can be used anywhere in the world but requires access to the internet and a mobile device to complete the tests. Switch Health telehealth is available 24/7.

In Clinic Rapid Antigen Test

Aeroplan Members will receive a discounted retail price and earn 500 Aeroplan points per in clinic Rapid Antigen test booked online through Switch Health, https://switchhealth.ca/en/partners/aeroplan. In order to be eligible to earn Aeroplan points, members must enter their Aeroplan number in the appropriate field on https://switchhealth.ca/en/partners/aeroplan/ before booking an appointment at a Switch Health clinic. The discounted retail price and Aeroplan points per Rapid Antigen test is subject to change. Points will be credited to the member’s account within 4 weeks of purchasing the Antigen test. Switch Health COVID-19 Tests are non-refundable.

Molecular tests: Switch Health RT-PCR Collection Kit

Aeroplan Members will receive a discounted retail price and earn 1,000 Aeroplan points per Switch Health RT-PCR Collection Kit purchased online through Switch Health, https://switchhealth.ca/en/partners/aeroplan. In order to be eligible to earn Aeroplan points, members must enter their Aeroplan number in the appropriate field on https://switchhealth.ca/en/partners/aeroplan before purchasing their tests. The discounted retail price and Aeroplan points per Molecular test is subject to change. The RT-PCR Collection Kit must be mailed to a lab for processing and therefore can only be shipped to and used in some regions of Canada. Two-way shipping costs are included in the price. Express outbound shipping is available for an additional $10. Results take on average 24-48 hours but are subject to variability. Points will be credited to the member’s account within 4 weeks of purchasing the Molecular test. Switch Health tests are non-refundable. Switch Health telehealth is available 24/7.

Molecular tests: In Clinic RT-PCR test

Aeroplan Members will receive a discounted retail price and earn 1,000 Aeroplan points per in-clinic RT-PCR test booked online through Switch Health, https://switchhealth.ca/en/partners/aeroplan. In order to be eligible to earn Aeroplan points, members must enter their Aeroplan number in the appropriate field on https://switchhealth.ca/en/partners/aeroplan before booking an appointment at a Switch Health clinic. The discounted retail price and Aeroplan points per Molecular test is subject to change. Results take on average 24-48 hours but are subject to variability. Points will be credited to the member’s account within 4 weeks of purchasing the Molecular test. Switch Health Collection or Test Kits are non-refundable.

Molecular tests: Switch Health RT-LAMP Test Kit

Aeroplan Members will receive a discounted retail price and earn 500 Aeroplan points per RT-LAMP test kit purchased online through Switch Health, https://switchhealth.ca/en/partners/aeroplan. In order to be eligible to earn Aeroplan points, members must enter their Aeroplan number in the appropriate field on https://switchhealth.ca/en/partners/aeroplan before purchasing their test kit. The discounted retail price and Aeroplan points per molecular test is subject to change. Standard shipping costs are included in the price. Express shipping is available for an additional $10. Points will be credited to the member’s account within 4 weeks of purchasing the Molecular test kit. Switch Health Test Kits are non-refundable. RT-LAMP test kits are Rapid Molecular tests not lab based Molecular tests. Ensure your destination accepts this type of Molecular test before purchasing. The RT-LAMP test kits meet the requirements for entry set out by the Government of Canada. The RT-LAMP test kit can be used anywhere in the world but requires access to the internet and a mobile device to complete the tests. Switch Health telehealth is available 24/7.

Switch Health and Air Canada are not responsible for ensuring customers complete the correct test for their destination. It is up to the customer to ensure they are aware of and understand the testing entry requirements for their destination. Note that some countries require a lab based molecular test and therefore the RT-LAMP test would not be accepted for entry. Visit the Air Canada Travel Ready Hub to learn about the entry requirements for your destination.

At Switch Health, the health and safety of our patients is our top priority; once an order is placed, all sales are final. However, all testing is overseen by a telehealth professional who will be able to assist in filling out a refund form should a test malfunction. In the rare event that a client receives a damaged kit, we have a dedicated Customer Service team ready to assist 24/7 in over 235 languages thanks to our partnership with Voyce. Patients are responsible for following instructions, allowing sufficient time for testing prior to departure and being informed of destination country protocols, testing guidelines, and timelines.