Support Centre

My result is invalid, what do I do?

If your result is invalid, Switch Health will reach out to send a new kit to your home address. Please keep an eye on your e-mail to confirm your address.

If you do not receive a confirmation e-mail for a new Collection Kit within 24 hours, please reach out to homekits@switchhealth.ca or call 1-888-966-6531.

For general inquiries, who should I contact?

For general inquiries, please email contact@switchhealth.ca

For media inquiries, please email media@switchhealth.ca

For results inquiries, please email results@switchhealth.ca

For questions on home kits, please email homekits@switchhealth.ca

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.