Support Centre

What is the Swab and Tube and the Tube Label?

The Swab and Tube refers to the nasal swab and the viral transport media container (tube). The Tube holds liquid viral transport media which preserves your nasal specimen as it travels to the laboratory. It is important that you do not spill the liquid out of the Tube.

The Tube Label refers to the blank label located on the Tube Label sheet. Please fill out the Label in block letters according to the instructions provided with First Name Last Name and Date of Birth.

Once filled out, peel off the Tube Label and place vertically on the Tube being careful not to cover up the barcode or nine-digit serial number.

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.