Support Centre

What is the nine-digit serial number on the collection tube?

The nine-digit serial number is a unique alphanumeric identifier that is assigned to your personal patient portal. The serial number is crucial to the Switch Health results reporting system.

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.