Support Centre

Do I need to fill out the white tube label?

Yes, it is very important that each individual fills out the white tube label located in the collection kit with FIRST NAME, LAST NAME, DATE OF BIRTH.

Once filled out, you must adhere the white tube label to the collection tube being careful NOT to cover the 9-digit serial number.

If this instruction is not followed, Switch Health cannot guarantee your results.

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.