Support Centre

My serial is invalid, what do I do?

If you receive an error message that states your serial is invalid, please reach out to Switch Health customer service team immediately at or call 1-888-966-6531.

Please rest assured that it is not an invalid serial but may have been entered incorrectly by another patient.

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.