Support Centre

How can I track my Purolator package?

Please take note of your 12-digit serial number on your Yellow Purolator Waybill prior to shipping.

This is your tracking number and can be found at the bottom of your Yellow Purolator Waybill.

To track your package, please go to and enter in your 12-digit serial number.

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.