Support Centre

Purolator doesn’t pick up in my area. What should I do?

Our top priority is to provide timely access to quality care, no matter where our patients live. We have numerous courier partners that are able to pick up test kits all across Canada.

Send us an email at with the following information and we will arrange to have your test kit picked up within 48 hours:

  1. Full Customer Name

  2. Address: Street Number and Street Name

  3. Address: Unit / Townhouse / Appt Number

  4. City

  5. Province

  6. Postal Code

  7. Phone Number

  8. Email Address

  9. Test Completed?

  10. Which test is the Pickup for?

  11. Any additional notes

For general inquiries, who should I contact?

For general inquiries, please email

For media inquiries, please email

For results inquiries, please email

For questions on home kits, please email

For any other questions or concerns, please call us at 647-977-1030.

Staff are available to speak 24/7.