Toronto Pearson Airport Testing

Ontario’s airport testing pilot program at Toronto Pearson International Airport

Switch Health is proud to work alongside the GTAA and the Government of Ontario to provide accessible COVID-19 testing for international travellers arriving at Toronto Pearson International Airport. The tests are provided at no cost to eligible travellers.

How to Participate

To find out if you are eligible, please see our frequently asked questions below.

Step 1: Before Arriving
Complete ArriveCAN submission

Use AriveCAN to submit a quarantine plan and contact info before departing for Canada, as required by the Government of Canada. This is a requirement for entry into Canada as of November 21, 2020. This is not related to registration for the Arrivals Testing Pilot Program.
Step 2: Before Arriving
Complete Pre-Departure testing requirement

This is a requirement for entry into Canada as of 12:01 a.m. on January 7, 2021. This is not related to registration for the Arrivals Testing Pilot Program.
Step 3: Before Arriving
Register with Switch Health for the Arrivals Testing Pilot Program Register here: portal.switchhealth.ca/register
Step 4: After Arriving in Toronto
After arriving and completing the customs process, pick up your luggage and follow directional signage to the testing area.

Travellers who have not pre-registered in advance of arriving in Toronto will have the opportunity to do so directly at the testing site. Pre-registration is strongly encouraged to expedite your testing experience.

Travellers who have not pre-registered in advance of arriving in Toronto will have the opportunity to do so directly at the testing site. Pre-registration is strongly encouraged to expedite your testing experience.

At the testing area, you will self-administer your test under the supervision of Switch Health tele-nurse. The tele-nurse will link your test sample to your Switch Health profile. After completing your test, you must immediately proceed to your quarantine location.

Switch Health will deliver your test sample to its lab for processing. Test results are typically available within 48 hours. When your results are available, you will get a notification through your preferred communication method (i.e. text or email) to go to the Switch Health patient portal, ASMO, to view your results.

If your test is negative for COVID-19—and the results of other program participants in your household are negative—you can continue your federally mandated 14-day quarantine. You must also remember to continue to use the ArriveCAN platform to complete your daily health checks.

If your test is positive for COVID-19, or indeterminate, you will be directed to the local Public Health unit for COVID-19 case management and a Switch Health clinician will call to provide support and guidance.

Visit Ontario’s website for public health guidelines.

Frequently asked questions

More
1. Ontario’s Airport Testing Pilot Program
The Ontario government is launching a COVID-19 testing program at Toronto’s Pearson International Airport beginning on January 7th.

This pilot program will offer free voluntary tests for international passengers arriving in Canada. Testing will be made available at both Terminal 1 and Terminal 3, administered by Switch Health.

Arrivals testing is another layer of protection for Ontario communities, as it supports early detection, tracing and isolation of COVID-19 cases.

This airport testing pilot program is an important first step, which may also help inform the development of future testing programs for broader implementation to support the eventual safe reopening of borders.

Ontario’s airport testing pilot program is in addition to the new Government of Canada pre-departure requirement for travellers bound to Canada to demonstrate proof of negative COVID-19 results from a test taken within three days prior to departure.
2. What kind of COVID-19 test does Switch Health perform?
Switch Health test for COVID-19 using bilateral anterior swabs or nasopharyngeal swabs on a standard polymerase chain reaction (PCR) testing machine. Both tests and equipment are approved by Health Canada.

On arrival COVID-19 testing in Toronto Pearson International Airport will be self-administered with the oversight of a registered healthcare worker, trained in specimen collection and handling, and infection prevention. Switch Health’s on-site and telehealth nursing staff will provide step-by-step guidance on self-collection to ensure accuracy of results.
3. What PCR test does Switch Health’s partner laboratory run?
Switch Health’s partner laboratory runs Seegene Allplex 2019-nCoV Assay, a Health Canada approved COVID-19 PCR test kit.
4. What is a bilateral anterior swab?
A bilateral anterior swab goes 1-1.5cm into the nasal cavity. The nurse, or the patient, swirls the swab for 15 seconds and then performs the same procedure on the second nasal cavity. This is a less invasive swab and is preferred by many. We request all patients blow their nose immediately prior to the bilateral anterior swab.
5. Where is testing located in Toronto Pearson International Airport?
Terminal 1, Level 1, adjacent to the Goodlife Gym. Follow the blue and yellow “Arrivals COVID-19 Testing” signage after collecting your bags.

Terminal 3, Arrivals Level, adjacent to Baggage Hall exit point. Follow the blue and yellow “COVID-19 Testing” signage after collecting your bags.
6. Who is eligible for COVID-19 testing at Toronto Pearson International Airport?
Switch Health’s COVID-19 testing is voluntary and available to all eligible international travellers arriving in Toronto Pearson International Airport.

Eligible:

• Canadian citizens, permanent residents, and foreign nationals permitted entry into Canada arriving from an international location with a final destination within Ontario.

• Eligible arriving travellers must:

o Be processed by CBSA and PHAC.

o Pass the mandatory health screening and questionnaire, including confirmation of an acceptable quarantine plan.

o Remain in Ontario for a full 14 days after entering Canada.
7. Are results for self-collection as accurate as results for specimens collected by a registered healthcare worker?
Bilateral anterior swabs and nasopharyngeal swabs are both acceptable sample collection methods according to Ontario’s public health guidance, and both methods provide high quality samples for PCR testing. A nasopharyngeal swab performed by a nurse will be slightly more sensitive than a bilateral anterior swab performed individually. We request all patients blow their nose prior to their bilateral swab as this increases the accuracy of the results.
8. What is ASMO?
ASMO is Switch Health’s proprietary results reporting and telehealth platform. ASMO is an all-in-one, PHIPA-compliant platform that securely stores your results.
9. How do I receive my results?
Switch Health is pleased to offer a secure results reporting platform, ASMO. Prior to your appointment, please sign up at https://portal.switchhealth.ca and create an account. ASMO has two-factor authentication and will send a text or email with a six (6) digit code to login.

During your appointment the nurse will assign a serial number to your specimen. The laboratory will use this serial number to assign a result. Once the laboratory assigns a result to your specimens, you will receive a text message or email to your provided account to log on to ASMO and view your result.

You will be able to view, download and print your result via ASMO.

For questions or concerns, please email us at results@switchhealth.ca

Test results will also be reported into Ontario’s Lab Information System.. Public health will follow up on all positive tests.
10. When will I receive my results?
Switch Health will generally provide results in 48 hours.

You will receive a text message or email to the provided account notifying you that your result is ready to review.
11. How do I sign up to ASMO?
To sign up to ASMO, please go to https://portal.switchhealth.ca and follow the steps provided. Signing up should take no longer than one minute. With two-factor authentication, ASMO requires email or a mobile phone number to provide security and privacy for patients.

Please note, if choosing SMS for updates, mobile phone must be Canadian and able to receive SMS text messages.
12. I forgot my password to ASMO, how can I change it?
ASMO is intuitive and user friendly. To change your password, simple click “change my password” and follow the steps provided.

• Click 'account' on the left-hand side of screen

• Click 'change password' on upper right side of screen

• Enter in new password, re-enter new password. Please note that a password must be a minimum of 8 character including 3 of lowercase, uppercase, numbers, and special characters.

• Click ‘save’

For questions or concerns, please email us at contact@switchhealth.ca
13. If I receive a positive result, will Public Health follow up with me?
Switch Health’s partner IQMH accredited laboratory forwards all positives to Public Health for contact tracing and follow up. A Switch Health physician or nurse practitioner will call to provide support and guidance.
14. If I receive a negative, can I leave quarantine?
All international travelers are required to quarantine for 14 days by law. A negative result does not allow individuals to leave quarantine early.
15. Does registering for arrivals testing replace the need to complete a pre-departure test before travelling to Canada?
No. Travellers coming to Canada must follow the Government of Canada requirement to take a COVID-19 test in your last point of departure to Canada, within 3 days prior to your departure date and show a negative test result before boarding your plane.
16. Does registering for arrivals testing replace the need to complete an ArriveCAN submission before entering Canada?
No, all travellers must still complete an ArriveCAN submission, as required by the Government of Canada. As of November 21, 2020, international travellers are required to use the ArriveCAN app to submit a quarantine plan and contact info before departing for Canada.
17. What is the process to be tested and what rules do I need to follow?
· Step 1: Enroll in the program

o Register to participate as a volunteer in the program at torontopearson.com/testing.

§ Registration can be done in advance of arrival at Toronto Pearson.

§ Registration can also be done on arrival at Toronto Pearson. REMINDER: As of November 21, 2020, international travellers are also required to use the ArriveCAN app to submit a quarantine plan and contact info before departing for Canada. This is not related to registration for the arrivals testing program. REMINDER: As of January 7, 2021, international travellers are also required to complete a COVID-19 test within 3 days prior to departure for Canada and show proof of negative test results before boarding the plane.

· Step 2: Complete your test at the airport

o After exiting the customs hall and gathering your luggage, proceed to the testing area at either terminal 1 or 3 at Pearson.

o With guidance from a tele-nurse, self-administer the arrivals test at the testing area.

o The tele-nurse will register your test sample and link it to your Switch Health profile on ASMO.

o Switch Health will deliver your test sample to its lab for processing.

o After completing your test, you must immediately proceed to your quarantine location.

· Step 3: Quarantine and wait for your test results

o Immediately after completing the test at the airport, you must begin your 14-day quarantine period at your quarantine location.

o You will receive a notification from Switch Health when your test results are ready, typically within 48 hours.

o Visit Ontario’s website for public health guidelines.
18. How much do I have to pay to participate?
There is no charge to travellers who participate in the program.