Frequently Asked Questions

What kind of test do you perform?

Switch Health, a fully private healthcare provider, screens for the presence of the novel coronavirus SARS-CoV-2. SARS-CoV-2 causes the disease COVID-19: an acute, sometimes severe, respiratory illness. Screening tests are intended to identify infected individuals without symptoms, or prior to the development of symptoms, to prevent the spread of COVID-19. Screening tests are best suited for individuals who are required to travel for work, require workplace screening, or desire regular screening to protect those around them. Switch Health and our laboratory partners test for COVID-19 using bilateral anterior swabs or nasopharyngeal swabs on a standard polymerase chain reaction (PCR) testing machine approved by Health Canada.

Who should get tested?

Our COVID-19 screening tests are best suited for individuals who are travelling, require or desire workplace screening for peace of mind, those who work in higher density settings, or those who feel they need to be screened regularly. If you are experiencing symptoms of COVID-19, please go to a public health assessment centre.

If I'm symptomatic can I come in for a test?

If you are experiencing symptoms of COVID-19 please visit a Public Health Assessment Centre.

How do I access my results?

Your results will be available same day or next day on the Switch Health Patient Portal, ASMO. You will be notified by text message or email when your results are available on ASMO. If you encounter any issues, please reach out to results@switchhealth.ca.

Can my child get tested?

Switch Health's staff of Registered Nurses and Registered Practical Nurses are expertly trained in specimen collection and can test children under the age of 16 as long as there is parental or guardian consent (must be on-site during testing).

I’ve been tested, now what?

Results generally the same day or next day. On rare occasions results may come back outside of this window. Switch Health is a third-party health provider and does not own or operate laboratories. By using Switch Health, you understand that Switch Health does not control laboratory turnaround times. In instances where results take over 2 days, this is through no fault of Switch Health’s. If you have any questions or concerns about your result, please contact results@switchhealth.ca.

What happens if I test positive?

If an individual does test positive for the presence of SARS-CoV-2, that individual should self-isolate and follow Public Health’s direction, regardless of if they are symptomatic or asymptomatic. Switch Health forwards all positive cases to Public Health. Switch Health physicians report all positive cases to patients via phone.

What laboratories do you use?

Switch Health works with Health Canada approved laboratories that run RT-PCR COVID-19 tests on Health Canada approved laboratory equipment.

Do you provide reimbursements for late results?

Switch Health is a third-party health provider and has partnered with leading laboratories across the country. Switch Health does not own or operate laboratories. Switch Health is not responsible for delays in laboratory turnaround times. By using Switch Health services, you consent to and acknowledge that Switch Health is not responsible for delays and cannot reimburse patients when there are delays in turnaround times. Delays are rare and when they do occur, Switch Health will work to ensure patients receive results in a timely manner.

What is your refund policy?

If you would like to cancel your appointment, please note that Switch Health requires at least 24 hours notice. If you choose to cancel your appointment there is a small processing fee of $10. If you cancel within 24 hours of your appointment, Switch Health will reimburse 50% of the total cost. Please reach out to contact@switchhealth.ca to receive a refund.

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